Help & Information


Frequently Asked Questions Answered

  • What is the 2 Minute Move-In ™?
    StoreEase has invested in a revolutionary move-in experience at our facilities. The StoreEase App allows for a quick 2 Minute Move-In at all our locations. This iPad based App is located in our Customer Rental Centers and was designed to get you moved in and on your way as fast as possible.
  • What are Virtual Managers ™?
    Our Virtual Managers are highly trained and competent facility managers. They will be there to greet you when you arrive and assist you with anything you need while on-site. Their sole focus is on your storage experience. If you need anything, just let them know and they will go above and beyond to accommodate you.
  • What about Convenience?
    Gates, Access Points and Units are controlled via bluetooth encryption on your smartphone. Gone are the days of remembering keycodes and keeping up with keys.
  • Are the facilities safe?
    Absolutely. Our Virtual Managers monitor our facilities. Our State-of-the-Art Security measures operate constantly to ensure the facility is protected 24 hours a day, 7 days a week.
  • What if I need to speak with someone while on site?
    Technology throughout our facility lets us manage and control every aspect of your storage experience virtually. Our Virtual Managers can assist you in any situation that may arise. This allows us to bring you a superior product and experience at a better price.
  • What are the access hours?
    It’s our goal to make storing as convenient as possible. Check your StoreEase individual location for hours of operation. Most are 24 hours a day, 7 days a week.
  • What types of storage units are offered?
    Smart Climate Control Units with Humidity Monitoring, and Smart Non-Climate Control Units.
  • How do I pay my storage bill?
    Pay your bill here on our website, over the phone, or in person at the property.
  • What forms of payment are accepted?
    We accept all major debit or credit cards (e.g. American Express, MasterCard, Discover, Visa), or check.
  • Are there any administrative fees?
    All that’s due upfront is your first month’s rent and a security deposit. This security deposit is refunded when you move out.
  • Do you offer any discounts?
    Check our website or contact our Virtual Managers for discount plans because they change periodically.
  • Should I have storage insurance?
    Insurance is required for your stay at a StoreEase location. We have plans for you to choose from when you move in or you can provide your own policy.
  • How do I manage my account?
    Here on our website, or on your smartphone through the StoreEase App.