StoreEase Privacy Policy 

Please read this Privacy Policy carefully. By using our websites or related digital services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to the websites, applications, and services operated by StoreEase, Inc. ("StoreEase," "we," "us," or "our"), including but not limited to:

• https://www.storeease.com
• https://www.EaseOS.ai
• Any StoreEase-branded applications or digital interfaces, including EaseOS, Comms Center, and Virtual Counter (collectively, the "Services").

1. Introduction and Scope

StoreEase respects the privacy of the visitors, customers, tenants, and partners who access our websites and Services. This Privacy Policy explains how we collect, use, store, share, and protect information in connection with the Services, and describes the choices and rights available to you.

This Policy does not apply to:

• Information collected offline or through channels other than the Services, except where this Policy says otherwise;
• The privacy practices of self-storage facility operators, property owners, or other third parties who use our Services, each of which maintains its own privacy policy; or
• Information practices of third-party websites or services that we do not control.

Our Services are intended for a general business and adult consumer audience and are not directed to children under 13. See Section 13 for details.

2. Information We Collect

a. Information You Provide

• Name, email address, phone number, and mailing address
• Billing and payment information (payment card and bank account details are collected and processed by our PCI-compliant payment processors; StoreEase does not store full card numbers)
• Account credentials and communication preferences
• Property, unit, lease, or tenant details, including access codes and gate credentials
• Government-issued identification information where required to rent a unit or verify identity (for example, driver's license or state ID number)
• Content of inquiries, support requests, reviews, and survey responses

This information is typically collected when you:

• Create an account or log into the Services
• Submit forms, inquiries, applications, or payments
• Request customer support or contact our team
• Subscribe to newsletters or marketing communications
• Rent, reserve, or manage a storage unit through a facility that uses our Services

b. Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, referring and exit URLs, and links clicked
• Date, time, and duration of visits and sessions
• Approximate location derived from IP address
• Usage, diagnostic, and performance data from StoreEase applications
• Cookie and similar identifiers (see Section 4)

c. Information from Third Parties

We may receive information about you from facility operators and property managers, our affiliates, payment processors, identity-verification and fraud-prevention providers, marketing and advertising partners, analytics providers, publicly available sources, and social media platforms when you interact with our content.

d. Communications, Calls, and Recorded Interactions

Our Services include remote assistance and virtual leasing features. Depending on the feature and your facility, we may collect:

• Voice, audio, and video content from calls, intercom sessions, or Virtual Counter interactions, and transcripts or summaries of those interactions
• SMS, chat, and email message content and metadata
• Facility access and entry logs, keypad and gate activity, and on-site camera footage where StoreEase administers those systems on an operator's behalf

Where required by law, calls and video sessions are recorded only after notice to participants. If you do not wish to be recorded, you may end the session and contact the facility or our support team by another method.

e. Sensitive Information

Some of the information above may be considered "sensitive personal information" or "sensitive data" under applicable law — for example, government identification numbers, financial account information, precise geolocation, and audio or video recordings. We collect and use sensitive information only as necessary to provide the Services, verify identity, prevent fraud, secure our facilities and systems, and comply with law. We do not use or disclose sensitive information for the purpose of inferring characteristics about you, and we do not sell it.

f. De-Identified and Aggregated Information

We may de-identify or aggregate information so that it no longer reasonably identifies you, and use it for analytics, benchmarking, product development, reporting, and improving our models and Services. We maintain de-identified information in de-identified form and do not attempt to re-identify it except as permitted by law.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, secure, and improve StoreEase products and Services
• Process payments, manage billing, and administer your account
• Verify identity, prevent fraud, enforce lease and access terms, and protect our facilities, systems, and users
• Respond to your inquiries, applications, and service requests
• Send transactional and operational messages (for example, billing notices, access codes, gate and unit alerts, appointment confirmations, and support messages)
• Develop and carry out marketing activities in order to keep customers and prospective customers informed about our products and services
• Personalize your consumer experience and deliver content and product and service offerings relevant to your interests, including targeted offers and advertisements through our websites, third-party sites and social media platforms, and by email or text message where you have provided any consent required by law
• Tailor advertisements, content, and other aspects of your experience on and in connection with the Services
• Design, deliver, and measure our marketing campaigns, including with marketing and advertising service providers and contractors
• Conduct analytics and research, monitor performance, and develop new features
• Train, evaluate, and improve the automated and AI-assisted features of the Services, including EaseOS (see Section 16)
• Comply with legal obligations, respond to lawful requests, and establish, exercise, or defend legal claims

You may opt out of marketing emails at any time using the unsubscribe link in our messages, and you may opt out of targeted advertising as described in Sections 4, 6, and 7.

4. Cookies, Tracking Technologies, and Analytics

StoreEase and our partners use cookies, web beacons, pixels, SDKs, session-replay tools, and similar technologies for the following purposes:

• Strictly necessary: authentication, security, load balancing, and core site functionality. These cannot be disabled.
• Preferences: remembering your settings, language, and prior selections.
• Analytics and performance: understanding site traffic, feature usage, and errors so we can improve the Services.
• Advertising and personalization: measuring campaign performance and serving relevant advertising and promotional content on our sites and on third-party sites and social platforms.

Your choices.

• You can manage or block cookies through your browser or device settings at any time. Some features of the Services may not function properly if cookies are disabled.
• We honor recognized opt-out preference signals, including the Global Privacy Control (GPC), where required by applicable law. When we detect a GPC signal from your browser or device, we treat it as a request to opt out of sale/sharing and targeted advertising for that browser or device, without any further action on your part.
• You may also opt out of advertising cookies and targeted advertising by submitting a request under Section 6 or Section 12. Because browser-based opt-outs (including GPC) are stored on the specific browser and device you use, you will need to repeat your choice on each browser and device, and after clearing cookies, unless you have opted out by request under Section 6.

Do Not Track. Because there is no common industry standard for responding to browser "Do Not Track" signals, our websites do not respond to them. We do honor GPC signals as described above.

5. Data Sharing and Disclosure

We disclose information in the following circumstances:

• Service Providers and Contractors: With trusted vendors who help us host and secure data, process payments, verify identity, provide customer support, deliver email and SMS communications, run analytics, and design and deliver marketing campaigns. These parties are permitted to use the information only to perform services for us.
• Facility Operators and Property Owners: With the owner of the facility associated with your account, reservation, or tenancy — including facilities that are independently owned and StoreEase-managed — so the facility can be operated and your tenancy administered.
• Affiliates: With our affiliated companies, which may use the information consistent with this Policy.
• Business Partners: With business partners to perform functions and fulfill purposes necessary to our business relationship with you, such as assisting us with completing transactions, sharing information about our products and services, or presenting you with our latest deals and promotions.
• Advertising and Analytics Partners: With advertising networks, social media platforms, and analytics providers that help us deliver and measure advertising. Depending on your state, these disclosures may constitute "sharing," "targeted advertising," or a "sale" of personal information — see Section 6 for your opt-out rights.
• Legal Compliance: When required or permitted by law, subpoena, warrant, court order, or other legal process, or to respond to lawful requests from public authorities.
• Business Transactions: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of our assets. We will require the recipient to honor this Policy or provide notice of any material change.
• Protection of Rights and Safety: To enforce our Terms of Service, investigate suspected fraud or abuse, collect amounts owed, protect the security of our systems and facilities, or protect the rights, property, or safety of StoreEase, our users, or the public.
• With Your Direction: When you ask us to share information, or consent to a specific disclosure.

All vendors and partners who handle personal information on our behalf are contractually required to protect it, limit their use of it to the services we request, and comply with applicable privacy law.

6. Sale, Sharing, and Targeted Advertising

StoreEase does not sell your personal information for money, and we do not rent or lease your personal information.

However, like most companies that advertise online, we work with advertising and analytics partners that may collect identifiers and browsing activity through cookies and similar technologies in order to serve and measure advertising. Under California, Colorado, Connecticut, Virginia, Texas, and certain other state privacy laws, that activity may be considered a "sale" or "sharing" of personal information, or "processing for targeted advertising."

You have the right to opt out. You may do so by any of the following:

• Enabling the Global Privacy Control (GPC) in a supported browser or extension, which we honor automatically (see Section 4);
• Submitting a request through the methods in Section 12; or
• Emailing privacy@storeeasevirtualmanagement.com with the subject line "Do Not Sell or Share My Personal Information."

We do not knowingly sell or share the personal information of consumers under 16 years of age, and we do not sell or share sensitive personal information.

7. Marketing Communications and Your Choices

• Email: Every marketing email includes an unsubscribe link. You may also email privacy@storeeasevirtualmanagement.com to be removed from marketing lists.
• Text messages: See Section 8.
• Targeted advertising: See Sections 4 and 6.
• Transactional messages: Even after you opt out of marketing, we will continue to send messages necessary to your account, tenancy, billing, security, or legal notices. These are not marketing messages and cannot be turned off while your account is active.

Please allow up to ten business days for marketing opt-outs to take effect across our systems.

8. SMS and Text Message Communications

Transactional and service messages. If you provide your mobile number in connection with an account, reservation, tenancy, or support request, you agree that StoreEase and the associated facility may send you informational and service messages — for example, tenant communications, gate or access notifications, payment reminders, and support replies.

Marketing messages. We send promotional or marketing text messages only where you have given prior express written consent by affirmatively opting in (for example, by checking a clearly labeled box or texting a keyword to enroll). Consent to receive marketing text messages is not a condition of purchasing any product or service, or of renting a unit.

Program details.

• Message frequency varies.
• Message and data rates may apply. Check with your mobile carrier.
• Mobile carriers are not liable for delayed or undelivered messages.
• To stop receiving messages, reply STOP to any message, or contact info@storeeasevirtualmanagement.com. For help, reply HELP or contact the same address.
• We do not sell or share mobile phone numbers or SMS consent information with third parties for their own marketing purposes. Numbers are shared only with the vendors that operate our messaging platform on our behalf.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, and no longer, including as needed to:

• Maintain your account and provide the Services for the duration of your account or tenancy;
• Resolve disputes, enforce our agreements, and collect amounts owed;
• Satisfy applicable accounting, tax, insurance, audit, and payment-network recordkeeping obligations;
• Maintain recordings, transcripts, and access logs for the period appropriate to their security, quality-assurance, or dispute-resolution purpose, after which they are deleted or de-identified;
• Maintain marketing records until you opt out or the data becomes inactive under our list-hygiene practices; and
• Comply with applicable law, respond to legal process, or defend legal claims, including during a legal hold.

Where a specific retention period is required by law (for example, for certain financial or tax records), we retain the information for that period. When information is no longer needed for these purposes, we delete, destroy, or de-identify it in accordance with our internal records-retention practices. For facilities that are independently owned and StoreEase-managed, retention may also be governed by our management agreement with the facility owner.

10. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, and destruction. These include encryption of data in transit, access controls and least-privilege permissions, network monitoring and logging, vendor security review, and employee confidentiality and training requirements.

No system is completely secure, and we cannot guarantee the security of information transmitted over the internet. If we become aware of a security incident affecting your personal information, we will notify you and applicable regulators as required by law.

Please help protect your information by using a strong, unique password, keeping your credentials confidential, and notifying us promptly of any suspected unauthorized activity.

11. Your Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and access codes, and for activity that occurs under your account. If you suspect unauthorized use of your account, contact us immediately at support@storeeasevirtualmanagement.com.

12. Your Privacy Rights and Choices

Depending on where you live, you may have the right to:

• Know / Access: confirm whether we process your personal information and obtain a copy, along with the categories of information collected, the sources, the purposes, and the categories of third parties to whom we disclose it.
• Correct: request correction of inaccurate personal information.
• Delete: request deletion of personal information we hold about you.
• Portability: receive a copy in a portable, readily usable format.
• Opt out of the sale or sharing of personal information, targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects.
• Limit the use and disclosure of sensitive personal information.
• Withdraw consent to marketing communications or to processing based on consent.
• Non-discrimination: exercise these rights without being denied services, charged a different price, or receiving a different level of service. We do not offer financial incentives in exchange for personal information.

How to submit a request. Email privacy@storeeasevirtualmanagement.com, or write to the mailing address in Section 19. Please include enough detail for us to locate your records and describe the right you wish to exercise.

Verification. To protect your information, we will take reasonable steps to verify your identity before fulfilling a request — typically by matching information you provide against our records. We may decline a request we cannot verify, and we will explain why.

Authorized agents. You may use an authorized agent to submit a request on your behalf. We may require written authorization signed by you, and may require you to verify your own identity directly with us.

Timing. We will acknowledge your request promptly and respond within 45 days. If we need more time, we will notify you and may extend by an additional 45 days.

Appeals. If we decline your request, you may appeal by replying to our decision or emailing privacy@storeeasevirtualmanagement.com with the subject line "Privacy Appeal." We will respond to appeals within 45 days (or 60 days where your state requires). If your appeal is denied, you may contact your state attorney general.

California "Shine the Light." California residents may request information about personal information we disclosed to third parties for their direct marketing purposes in the prior calendar year. Send requests to privacy@storeeasevirtualmanagement.com.

Requests about facility or tenant data. If your request concerns information we process on behalf of a facility operator, please contact that operator directly. If you send the request to us, we will forward it to the operator and assist them in responding.

13. Children's and Teens' Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly. A parent or guardian who believes we may hold information about a child under 13 may contact privacy@storeeasevirtualmanagement.com.

Accounts, leases, and rentals through the Services are intended for individuals 18 years of age or older, or the age of majority in their jurisdiction. We do not knowingly sell or share the personal information of consumers under 16, or use it for targeted advertising, without the consent required by applicable law.

14. Where We Process Information; Visitors Outside the United States

StoreEase is based in the United States, and our Services are hosted and operated in the United States. If you access the Services from outside the United States, you understand that your information will be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country.

We do not target our Services to individuals in the European Economic Area, the United Kingdom, or Switzerland. If you are located in a jurisdiction whose law gives you additional rights over your personal information, contact privacy@storeeasevirtualmanagement.com and we will consider your request in accordance with applicable law.

15. Third-Party Websites, Platforms, and Payment Services

The Services may link to or embed third-party websites, applications, payment pages, mapping tools, chat widgets, and social media features. Those third parties collect and use information under their own privacy policies, which we do not control and are not responsible for. We encourage you to review the privacy policy of any third-party service before providing information to it.

16. Automated Processing and AI-Assisted Features

Some StoreEase features, including EaseOS, Comms Center, and Virtual Counter, use automation, machine learning, and AI-assisted tools to route and answer inquiries, assist with leasing and account tasks, transcribe and summarize interactions, detect fraud or misuse, and generate operational insights.

• Where automated processing is used, human review is available. If an automated interaction does not resolve your issue, you may request assistance from a person by replying to the interaction or contacting support@storeeasevirtualmanagement.com.
• We do not use automated decision-making alone to make decisions that produce legal or similarly significant effects about you without a means of human review, and where applicable law gives you a right to opt out of such profiling, you may exercise it under Section 12.
• We may use interaction data — including recordings, transcripts, and usage data — to evaluate quality and improve our automated features. For facilities that are independently owned and StoreEase-managed, we do so consistent with our management agreement with the facility owner, and we prioritize de-identified or aggregated data for these purposes.

17. Accessibility

We are committed to making this Privacy Policy accessible to individuals with disabilities. If you use assistive technology and have difficulty accessing this Policy, contact privacy@storeeasevirtualmanagement.com and we will provide the information in an alternative format.

18. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will post the revised Policy with an updated "Effective Date" and "Last Updated" date. If we make material changes to how we use or disclose personal information, we will provide additional notice — for example, by email, an in-product notice, or a prominent notice on our websites — before those changes take effect, and we will obtain your consent where required by law.

We encourage you to review this Policy periodically. Your continued use of the Services after the Effective Date of a revised Policy indicates your awareness of the updated terms.

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

StoreEase, Inc.
Attn: Privacy Team
3800 Colonnade Parkway,
Suite 350
Birmingham, AL 35243

Email: privacy@storeease.com
Privacy requests: privacy@storeeasevirtualmanagement.com
Support: support@storeeasevirtualmanagement.com
General: info@storeeasevirtualmanagement.com